Is your startup ready to grow up?

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    If so, let Thoughtful help you with:

  • Operations/Process Management
  • Project/Program Management
  • Technology Consulting
  • Custom Application Design

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Growth is about much more than percentage points.
At Thoughtful, we believe that making small changes will result in BIG returns!


People. Process. Toolset. (In that order.)


Our Thoughtful Approach

No one solution is right for everyone. At Thoughtful, we listen to your needs and collaboratively create a plan that will work for your business.

How can we help?

Our favorite thing we do is listen. Sounds simple, right? Well, it isn't! There are stakeholders, owners, board members, customers, employees, and lots and lots of noise. We take the time to get to know you, your business culture, and what keeps you up at night. We listen to your team members and what they think is working and not working. We'll also listen to your customers. We break through the noise, analyze our findings, and report back on key areas for improvement.

  • Listen through one-on-ones, group discussions, and workshops.
  • Analyze our conversations and discover key areas of improvement in operations, delivery, systems, and employee services.
  • Report back to stakeholders and employees on what processes, tools, and other improvements will help innovate your business.

Now what?

A report without a plan for implementation won't help anyone! That's why at Thoughtful, we work with you to design a plan of action for innovation and change.

Did we find out you aren't using the right tools to run your business? Is your process over complicated or non-existent? Are your people happy?

Don't worry, we have some ideas on how to help!

After all, we're partners, right?

There's going to be a lot to digest, we promise you. But don't worry, we aren't going to leave you hanging! We follow up and follow through by checking in often and tweaking the plan. Didn't quite get around to rolling out that new resource management tool? No problem, we can help. Are your employees having trouble adopting our new process? We've got your back. As good partners, we will assist you with:

  • Staff augmentation. Don't have a good Project Manager yet? We can either pitch in and help run your project, or find you someone who can.
  • Vendor selection. Need a graphic designer? We know a guy. Bookkeeper? We have three! Let us help you get the support you need by tapping into our extensive network of professionals.
  • Mentorship. Do you have junior (or senior!) staff that need help learning the skills they need to succeed? Let us act as their personal coaches.

Think of us as your Outsourced COO. Unlike some other consulting companies, our people are dedicated and invested on seeing your business succeed.

Some ways we've helped...

  • Increased the margin of an interactive agency from .05% to over 48% in just 9 months.
  • Saved the world's leading premium drinks company over $300k in two days by restructuring a massive global project.
  • Developed an end-to-end toolset for an advertising company, allowing them to track resources and costs.
  • Helped a startup, grow up, by acting as interm COO during a major business expansion that included an office move.

Who are we and how it all got started.

Why is this so hard?

It shouldn't be this hard.

Thoughtful was started out of frustration. Frustration that stemmed from hearing people say "It shouldn't be this hard" over and over and over again.

Up until early 2005, Mark Krieger, a founding partner of Thoughtful had made his career by helping companies execute profitable and successful projects and programs. Regardless of what industry he was working in, or what kind of project he was working on at the time, it was clear to him that companies didn't get the "big-picture" when it came to delivery, operations, and people management.

Employees were frustrated with not having the right tools to do their jobs. Management was frustrated that they didn't have the information they needed to make great decisions. Most of the time, no one knew what they were supposed to be doing, when they were supposed to do it, and how it was going to get done.

All of this nonsense had to stop. So, together with a few like-minded individuals, Mark formed Thoughtful with the intent to show companies how important happy people, great process, and innovative toolsets (all working together) are to the success of their businesses.

Since the inception of Thoughtful, Mark and his network of partners have managed over 400 million dollars worth of projects and programs. They've worked with everyone from major global brands to small 2 person startups. The methodologies, processes, and technologies that have been implemented since early 2005 have saved millions for our clients, made countless people happy, and has even saved a life!

What's on your Mind?

Creating a tree

Got Questions? Want to Talk?

Send us an email at mark at getthoughtful dot com or give us a ring at 212-202-0260 and we'll go from there.